Refund policy

At IT GIRL LUXE, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, you may return it within 3 days of delivery for store credit subject to the following terms.

1. Eligibility:

To be eligible for a return, your item must be unused, in its original condition, and in the same packaging as when you received it. It must also be accompanied by the original receipt or proof of purchase.

2. Return Process:

To initiate a return, please contact us at itgirlluxeboutiquellc@gmail.com with your order number and reason for return. Our customer service team will provide you with further instructions on how to return your item.

3. Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

4. Exchanges:

If you would like to exchange your item for a different size, color, or style, please indicate your preference when contacting us for your return. Exchanges are subject to product availability.

5. Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at itgirlluxeboutiquellc@gmail.com. We will work with you to resolve the issue as quickly as possible.

7. Final Sale Items:

Please note that final sale items are not eligible for return or exchange, unless they are damaged or defective upon receipt.

If you have any questions or concerns about our return policy, please don't hesitate to contact us at itgirlluxeboutiquellc@gmail.com. Your satisfaction is our top priority.